Letter from a client
The following letter was sent to us at Conflict & Change by one of our clients:
“We have lived in Newham for 1½ years in a ground floor flat, and we have been having trouble with our neighbour who kept making a lot of noise. We went to [another organisation] who did not class the banging and thumping as a noise nuisance, so we contacted the Housing Officer and he recommended that we contact Newham Conflict & Change.
Two volunteers from C&C came to see us and they were more helpful because they listened to our problems. A lady at C&C made appointments for us and our neighbours to attend a mediation meeting, but our neighbour could not make the first two appointments, only the third one. At the third appointment, which our neighbour managed to attend, we talked over the problems concerning the noise and I felt good because she listened to me.
Even though we are still in contact with Conflict & Change to let them know how things are going, I don’t think our problems would have been solved – or helped – without Conflict & Change. We would recommend that if you have problems and you don’t seem to get anywhere, give Conflict & Change a chance to help you out.”
What our clients said
These are some further comments from people we have helped:
"Things are moving, for the first time after three years. Thank you for all your help."
"Things are so much better since your visit, thank you very, very, much."
"It was so helpful having you to talk to and I gave your details to my mum in case she ever needs your help."
"Thank you, I really think you helped the situation, and it's so nice to know that you phone up afterwards to see how we are!"
"I am so pleased that ASB referred me to you; you are a service in much need for this borough, and your mediators were so patient and understanding."
"The tree has been cut and we are now on speaking terms. Thank you so much for your help with this."
"The fence is sorted out now and I’m happy."
"Thank you for your help; I didn’t know where to turn."
"Since talking to you, things have improved a lot. Thank you; you have been really helpful."
"When [the other party] received your letter he came round to see me and things have been sorted out now."
"I’m very happy that someone cared about my frustrations."
"Thank you for listening when I was desperate, and for calling to see how we are."
